General Terms and Conditions for Providing Accommodation Services in Split
BOOKING AND PAYMENT
When booking, the customer confirms that he is familiar with
the General Terms and Conditions, and that he accepts them in
their entirety. Thus, everything stated in the General Terms and
Conditions becomes legally binding both for the customer and palmasplit.com.
When booking, the customer is required to give all the information necessary
in the booking procedure. To secure the booking, the customer is required to
pay the deposit in advance, depending on the payment method, while the balance
must be paid directly to the host upon arrival. Note when paying deposit
by credit card - your credit card will be charged to the amount stated in US Dollars.
PRICE OF ACCOMMODATION
Prices reported are in euro including all taxes.
The price of accommodation includes the basic service as described in the
booked accommodation unit. Special services are those not included in the
price of accommodation. These services must be requested at the time of booking.
The price of accommodation is given in EUR. Palmasplit.com reserves the right
to make changes to the stated prices (in the event that the host changes prices or
there are changes in exchange rates). For customers who have paid the deposit
for their reservation, palmasplit.com guarantees the price of accommodation,
stated in the calculation according to which the advance was paid. If the changes
occur prior to the payment of the advance, palmasplit.com is required to inform the customer.
palmasplit.com's RIGHT TO CHANGES AND CANCELLATION
palmasplit.com reserves the right to change or modify a reservation in case
of circumstances caused by conditions beyond its control that cannot be predicted,
avoided or rectified. Booked accommodation can be substituted only by an
accommodation unit of the same or higher category and at the price confirmed
during booking. Every effort is made to give you the apartment of choice but
due to logistics this may not be possible therefore we reserve the right to provide a similar one.
Should the customer cancel the reservation, not come, or cancel during use
of the accommodation unit, no refund can be made.
Should the customer wish to change a reservation, this must be done in written form (email or mail).
The first change to the reservation is free of charge.
For all further changes to the reservation, 15 EUR will be charged per change.
LUGGAGE
palmasplit.com is not responsible for damaged, destroyed or lost luggage,
as well as for the theft of luggage or valuables in the accommodation unit.
Lost luggage or stolen goods should be reported to the host and the local police department.
Complaint procedure:
The guest is required to complain to the service provider about the inadequate
service immediately on the day of his/her arrival and to notify palmasplit.com
by email info@palmasplit.com or by phone 00 385 (0)98 977 3633. Furthermore,
the guest is required to cooperate with palmasplit.com representatives and the service
provider in good faith in order to rectify the problem. If the guest refuses to accept
the solution that is in accordance with services paid for, palmasplit.com is not required
to accept any further complaints referring to this service.
