Q: Are the rental prices of your Split apartments all-inclusive?
A: Yes, they are. The rental price we quote includes everything: taxes, heating, electricity, hot water, sheets and towels, basics for your arrival, etc.
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Q: Do you explain to us how to find the apartment and the best way to get there?
A: Yes, and we explain it all in simple English. When you book one of our Split rentals, we send you a complete information packet with apartment address, map and simple instructions on how to get to the apartment.
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Q: What is your minimum length of stay?
A: Our minimum stay is for one night.
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Q: What are you cancellation terms?
A: Should the customer cancel the reservation, not come, or cancel during use of the accommodation unit, no refund can be made.
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Q: What happens if there is a maintenance problem in the apartment, a broken appliance, etc.?
A: Our philosophy is simple: if it needs fixing, get it done as quickly as possible. As a result, we are able to change small appliances and do most repairs within a few hours. For larger problems, we have a small team of plumbers, electricians, and handymen who are constantly working on our apartments and who are always available to make a repair at short notice.
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Q: What if we have a very early or very late arrival?
A: Check-in time is 2:00 and check-out time is 11:00. However, guests often arrive early and we do all that we can to accommodate them. Just keep in mind that the previous guests may still be in the apartment and that our staff needs to be able to clean the apartment prior to turning it over to you. If you have a flight arriving extremely early in the morning, many guests rent the apartments beginning the previous day, so that they can get right in, knowing that the cleaning will already have been done. For late arrivals, we do charge 20 Euros for arrivals after 10:00 p.m., because we do not generally have staff available for arrivals after 10:00 p.m. Since we are a small business, our staff is often up early to meet incoming guests and they need their sleep, too.
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Q: How can I check availability and book?
A: Simply choose the accommodation and click on the small calendar near the city map. Click on the boxes you are interested in, fill out the booking form and if availability calendar is up-to-date you will be able to perform the deposit payment to secure your booking immediately. After we receive the payment we will send you an email with the balance of your payment, directions and other details.
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Q: What if the accommodation is not available?
A: Just email us with your requirements and we will propose you a similar one.
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Q: What do I need to do, to secure my booking?
A: To secure the booking we require the deposit. Usualy the deposit is 20-30% from the total amount.
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Q: What if I'm coming by train, ferry or bus?
A: We will send you an email with city map and directions to accommodation.
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Q: What if I'm coming by plane?
A: You can take a bus (4-5 € per person) or you can take a taxi from airport to Split (35-40 €).
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Q: What if I'm coming by car?
A: We can save at least one hour of your vacation. When you enter in to Split, all you need is to find one street where you can park your car for about 15 minutes, call us, tell us the street and we will meet you there.
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Q: How can I perform the deposit payment?
A: You can pay the deposit through PayPal or by Bank transfer.
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Q: What if for some reason I cannot perform the deposit payment?
A: Than we cannot guarantee you the chosen accommodation but we will provide you with a similar one.
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Q: If I already payed the deposit to secure my booking how can you guarantee that I will get the choosen accommodation?
A: palmasplit.com reserves the right to change or modify a reservation in case of circumstances caused by conditions beyond its control that cannot be predicted, avoided or rectified. Booked accommodation can be substituted only by an accommodation unit of the same or higher category and at the price confirmed during booking. Every effort is made to give you the apartment of your choice but due to logistics this may not be possible therefore we reserve the right to provide a similar one.
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Q: After we rent apartment, how do we get the keys?
A: The owner will show you the accommodation and give you the keys.
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Q: What if I want to change the reservation?
A: The first change to the reservation is free of charge. For all further changes to the reservation, 15 EUR will be charged per change.
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